Subscriber Rights

Rights and Facilities We Provide to Subscribers with Disabilities

The rights and facilities we provide so that subscribers with disabilities can use our services on equal terms with all other subscribers.

At 3C1B Telekomünikasyon, we provide the following rights and facilities so that our subscribers with disabilities can benefit from our services on equal terms with our other subscribers.

Who is eligible?

Subscribers with a disability rating of 40 percent or above who submit their disability health board report or disability identity card to us are eligible for these rights.

Once you submit your document, your record is flagged in our systems and your rights begin to apply without any further application.

Rights we provide

  1. Contracts and invoices in audio format, free of charge

    On request, subscription contracts and invoices are provided to subscribers with visual impairments in Braille or read aloud in audio format, free of charge. No additional fee is charged for this service.

  2. Priority in fault reports

    Faults reported by subscribers with disabilities are prioritised. Under the quality of service criteria of the Information and Communication Technologies Authority (BTK), the fault resolution target for subscribers with disabilities is 48 hours, which is shorter than the standard target of 90 hours. Your fault reports are tracked against this target.

  3. Accessible notifications

    On request, notifications about tariffs, campaigns and service changes are delivered through audio and/or visual methods, in a format suited to your needs.

  4. Consideration of specific needs

    In delivering our services we take into account the specific needs of users with disabilities so that they can receive service under conditions comparable to other users. Please contact us for a solution suited to your needs.

How to apply

It is sufficient to send us a copy of your disability health board report or disability identity card through one of the channels below. Once your document reaches us, your record is updated and you are informed.

Customer Service
0 (312) 988 00 00 0 800 636 0 636
The 0 800 636 0 636 line is free of charge and available 24 hours a day, 7 days a week.
E-mail
info@3c1b.com
Registered e-mail (KEP)
3c1b@hs02.kep.tr
Postal address
Mustafa Kemal Mah. 2141. Cad. No: 33 Daire: 2, Çankaya / ANKARA

Your document is processed and stored solely for the purpose of providing you with these rights.

Read our Privacy Notice

Your feedback and complaints

You may send your views, suggestions and complaints regarding the services on this page through the channels above. You may also apply to the Information and Communication Technologies Authority (BTK).

Last updated: 30 August 2026